FAQ
Preorders
Yes. All of our preorders are only for confirmed stock and we guarantee shipment of all preordered products in a very timely manner.
Items sold through preorders ship as soon as they arrive in the store. Usually on the day of the release.
The whole order will be shipped when the last item in it is released.
We will ship the products out as soon as we have them on hand. So your order won't be canceled unless you request it.
Shipping
We ship using a courier package consolidator, meaning that your order will arrive in 1-4 business days after it has been shipped. This is rarely delayed by some unforeseen circumstances (like snow storms, traffic blocks, etc.)
Your order will always have tracking.
Your order will be shipped usually the next business day after the order has been paid.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes - you can order online and pick your product up in our store. Just pick "In-store pickup" when checking out. Our store is located in Savska cesta 144A, Zagreb, Croatia.
Currently we don't offer shipping outside the EU, but we suggest using a reshipping service if that is an option for you.
Selling us your collection
Get paid in 5 easy steps:
Contact us at singles@magicomens.comwith your collection info (excel or photo of up to 36 cards per photo)
Get an estimated offer based on the provided info
Send us your cards
Get the final offer after we examine the collection
Recieve your money!
Follow this link to our FAQ about the whole process of the card selling process and make some money for the cards you don't need!
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
As soon as you notice the damage, take a photo of the packaging and of the damage and send us an email. You will receive a full refund.
You can contact us through our contact page! We will be happy to assist you.
Events
You can check all our upcoming events here
Of course you can! We will have tables open for free play whenever there isn't a big tournament happening for you to play, trade or just hang out with other community members.
Just join our Facebook Group or Discord and follow the steps found there
New Player Guides
Check out our Magic the Gathering collecting and organized play guide in both English and Croatian and on our Magic the Gathering page.
Check out our Flesh and Blood collecting and organized play guide on our Flesh and Blood page and our Croatian guide.
Check out our Yu-Gi-Oh! collecting and organized play guide in both English and Croatian and on our Yu-Gi-Oh! page.
Check out our Board games guide in Croatian or find what you're looking for on our Board Games page.
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.